FAQ

If you do not find the answer here, please call or email us.

Merchants / General

I’ve just been quoted an unbelievable rate from another processor. Can you beat it?
Maybe, if a rate seems too good to be true it probably is. Eproconsultants can beat any legitimate rate out there but some representatives send out quotes without all of the fees listed and intentionally try to keep their rates seem low but once you sign up all of the extra fees are contained in the small print. Beware of the promotional rate as well. Once the honeymoon period is over your rate will normally rise above normal market rates. Send us the quote you received and we will analyze it and let you know if it is legit or not as well as what we would do.
Are there any hidden fees?
Eproconsultants does not have “hidden” fees. All merchant fees are disclosed on the merchant agreement. Any other fees would be for gateway or physical equipment ordered during the sales process.
What kind of support can I expect?
24hr 7 days a week top notch quality support; we do our best to support our customers and keep them up and running their businesses. Please let us know if you think we are failing in any way.
Can I receive my merchant statement through the web?
Yes, most companies prefer to provide a merchant statement this way. Paper statements are also available.
When will my funds be available?
We have 2 funding programs, standard and next day. Standard funding deposits will be posted on a 36hr basis. (example Tuesday batch will post to your checking account on Thursday morning) Next day funding deposits will be posted on the next business morning. (Example Tuesday batched will post to your checking account on Wednesday morning.) Some exceptions do apply to this formula so please let us know what you are doing and how you prefer to operate and will matchup the best program for you that we have.
Can I integrate my traditional payment processing with my Internet activity?
Maybe but most likely not; we do have in-store and web integrated software systems but most of those need to purchased and setup together. Let’s talk about what you have and how you would like to see it work.
Is there payment software available for the Mac?
Yes, we have many MAC based choices for you.
Can I use my existing terminal equipment?
Yes, normally we can reprogram any terminal in the market. Please let us know what you are using and we will do our best to keep it up and running.
What’s the difference between accepting a Check Card and a Debit Card?
There is no difference between a check card and a debit card.
Can I verify checks?
Yes, we do have check verification and ACH programs available.
Which cards can I accept besides Visa and MasterCard?
Eproconsultants can process all of the cards currently in the market. Please let us know which cards are your biggest concern.
Do you accept non-U.S. merchants?
We do have systems of non-residents and foreign companies and companies that operate overseas. Let us know what you are planning and how you want to operate and we will get you going.
How long does the approval process take?
The approval process normally takes anywhere from 3 to 36 hours to complete.
What value does E·Pro-Consultants add to my business?
We are your advocate in the electronic payments arena. Our job is to look out for you and keep you informed of any changes that are relevant to your industry, make sure you have the best rates possible and keep you a step ahead.
Do I need a business checking account at a certain bank?
We can deposit into all banks. US banks are the easiest to get funded.
What do I need to accept credit cards at my business?
Along with a signed merchant agreement we would also need a copy of your business license and a voided check.

Internet

What if I already have a shopping cart and simply need payment processing?
Great tell us which shopping cart you prefer and we will help you find the appropriate gateway.
Can I integrate my Internet activity with traditional payment processing?
This question doesn’t make a lot of sense and should be eliminated.
How do I know your Internet solutions are the right fit for my specific level of Internet development?
If you are looking to sell products or services on the internet and take credit cards for payment. We have a solution that should fit your business.
What do I need to accept credit cards on the Internet?
We will need a merchant application signed along with a copy of your business license and a voided check. Internet based accounts will also need a mostly developed site including a shopping cart, refund policy, privacy policy, customer service contact and an ssl certificate. If you need help with those things please ask. We have many web development partners and we can even develop your site ourselves.